We’re stoked to be part of your Tassie adventure! Whether you’re heading out for a wild nature escape or a relaxed beach road trip, we want to make sure everything runs smoothly.
These rental terms are here to:
Set clear expectations 
Keep your trip safe and hassle-free 
Make sure you’re fully covered with insurance 
By booking with Explora, you agree to follow the terms below. They apply to both car rentals and any camping gear you hire with us.
Here is what to expect:
The vehicle and/or gear you rent must be used responsibly, as if it were your own.
Any extra drivers must be listed and approved by us.
Driving on unauthorised or dangerous roads (beaches, deep water, snow, etc.) is not allowed.
You must return the vehicle and gear on time and in good condition.
If anything goes wrong (like an accident or issue) just let us know during the first 24 hrs so we can help.
We’ve grouped the rest of the terms into bite-sized sections below so you can easily find what you need.
Explora operates in accordance with the Australian Finance Industry Association (AFIA) Car Rental Code of Practice, ensuring fair, transparent, and professional vehicle rental services.”
For more information, visit The Car Rental Code – AFIA
Need the full legal version?
Explora is committed to ensuring the safe use of its vehicles and compliance with all insurance regulations. For this reason, only drivers who meet all eligibility requirements listed below will be authorised to drive any Explora vehicle. Any breach of these terms may void insurance coverage and result in the renter being personally liable for all damages, costs, and third-party claims.
2.1 Minimum Age Requirement
To be eligible to drive an Explora rental vehicle, the driver must:
Be at least 21 years of age at the time of collecting the vehicle.
Hold a valid driver’s licence that meets the conditions listed below.
Explora does not allow any persons under 21 years old to drive its vehicles under any circumstances. This includes but is not limited to individuals with full driver’s licences or restricted permits. This policy is non-negotiable and is in place to ensure compliance with our insurance provider’s terms.
2.2 Driver’s Licence Conditions
All drivers must present a current, full and valid driver’s licence that:
Is written in English, or accompanied by an official English translation or International Driving Permit (IDP).
Has not been cancelled, revoked, disqualified, suspended, or expired.
Is not a learner’s permit, restricted licence, provisional (P plate), or probationary licence.
Has been held for a minimum of 12 consecutive months prior to the commencement of the rental period.
Any driver who presents a learner’s licence, a provisional licence, or a licence with any restrictions (such as driving only under supervision) will not be permitted to rent or drive a vehicle from Explora. In cases of uncertainty, Explora reserves the right to decline a booking at its sole discretion.
2.3 Documentation and Verification
All drivers must present their physical driver’s licence at the time of pickup.
The renter (main driver) must also present a valid form of government-issued photo ID (e.g., passport).
Explora staff will photograph or copy all driver licences and identification documents for security and insurance purposes.
The information provided must match the details given during the booking process. Any inconsistency may result in cancellation of the booking or voiding of insurance coverage.
Failure to provide valid documentation at pickup will result in a cancellation of the rental without refund.
2.4 Approved and Additional Drivers
The person named on the booking is considered the primary renter and will be held fully responsible for the vehicle throughout the rental period. Only drivers explicitly authorised by Explora in the rental agreement may drive the vehicle.
Additional drivers may be permitted but must be declared, approved by Explora in writing, and added to the rental agreement before the start of the rental.
All additional drivers must meet the eligibility criteria outlined in this section.
A fee may apply for each additional driver (refer to the Fees & Charges section).
No person may be added as a driver after the rental has commenced unless authorised by Explora in writing.
2.5 Unauthorised Drivers
If a vehicle is operated by anyone not listed and approved on the rental agreement:
The renter will be in breach of contract.
All insurance coverage will be voided.
The renter will be fully liable for all damages, theft, third-party claims, losses, and any resulting legal or financial obligations.
Explora may charge additional fees and recover all losses directly from the primary renter, including vehicle recovery and administrative costs.
2.6 Driving Responsibilities and Conduct
All approved drivers must agree to the following:
Obey all local traffic laws and road regulations in Tasmania.
Drive the vehicle in a safe, cautious, and respectful manner.
Refrain from using a mobile phone unless with a legally compliant hands-free system.
Never operate the vehicle while under the influence of alcohol, drugs (including medication impairing ability), or extreme fatigue.
Not allow any unlicensed or unauthorised person to operate the vehicle.
Immediately inform Explora of any mechanical issues, accidents, or damage.
Stop using the vehicle if it becomes unsafe or unroadworthy, and notify Explora immediately.
Ensure the vehicle is not used for commercial or unlawful purposes.
Explora reserves the right to deny future rentals, charge penalties, or initiate legal proceedings in cases of driver negligence, illegal activity, or breach of these responsibilities.
For the safety of all travellers, the longevity of our vehicles, and to comply with our insurance provider’s terms, you must only use Explora vehicles for legal, safe, and authorised purposes.
Any use of the vehicle outside of the terms described in this section is strictly prohibited and will result in:
Immediate voiding of all insurance coverage
Full financial liability for all damages or losses
Possible legal action
Termination of your rental agreement without refund.
3.1 Off-Limit Locations & Road Use
The renter must not drive or attempt to drive the vehicle in any of the following locations or conditions:
On any unsealed or ungraded roads, unless explicitly allowed by Explora in writing (e.g. designated campgrounds or short gravel access roads that are safe and publicly maintained).
On beaches, sand dunes, tidal flats, rivers, streams, creeks, or through bodies of water of any kind.
On any roads that are closed, flooded, unsafe, snow-covered, restricted by local law, or not clearly marked on official maps.
On off-road 4WD trails, national park backroads marked for off-road vehicles only, or in any conditions that require a 4WD unless the vehicle rented is a 4WD and the use has been approved in advance.
In the event of snow, ice, or hazardous road conditions, snow driving is strictly prohibited, and the vehicle must not be taken to alpine regions such as Ben Lomond or Cradle Mountain when snow is expected or present.
Renter assumes full responsibility for any recovery, towing, repair, or replacement costs if the vehicle is damaged or becomes stuck or unroadworthy in a prohibited area.
3.2 Prohibited Uses & Activities
The vehicle must not be used for any of the following activities:
Carrying any illegal substances, dangerous goods, weapons, or explosives
Participating in or being present at any racing, rallying, speed testing, or driver training event
Carrying passengers or cargo for hire, fare, or reward, including rideshare or delivery services
Subleasing or lending the vehicle to another person or entity not listed on the rental agreement
Using the vehicle as temporary accommodation or sleeping inside the car in locations where it is illegal or unsafe to do so
Carrying more passengers than there are seat belts
Carrying pallets, building materials, surfboards or bicycles inside the vehicle without prior approval from Explora
Transporting animals, unless pre-approved by Explora and kept in proper carriers
Using the vehicle in any situation that would be considered reckless, negligent, or aggressive driving
While under the influence of alcohol, illegal drugs, or prescription medications that impair driving ability
When feeling fatigued, overly tired, or otherwise unable to drive safely
3.3 Substance Use & Safety Violations
The renter and any additional drivers must not operate the vehicle:
While under the influence of alcohol, illegal drugs, or prescription medications that impair driving ability
When feeling fatigued, overly tired, or otherwise unable to drive safely
While texting, browsing, or using a mobile phone unless via a legal, hands-free system
Any accident or damage caused under the influence of substances or distraction will be considered a gross violation of the rental terms, and the renter will be liable for all costs.
3.4 Passenger and Load Safety
The renter agrees to:
Secure all camping gear or other luggage properly inside the vehicle using the boot or designated storage areas
Ensure all passengers wear seatbelts while the vehicle is in motion
Not overload the vehicle beyond the manufacturer’s weight or capacity limits
Avoid carrying gear or luggage on the roof or bonnet of the vehicle unless authorised roof racks are installed and approved by Explora.
3.5 In the Case of a Breach
If the vehicle is used in a prohibited way, Explora may:
Immediately terminate the rental agreement without refund
Recover all costs for damage, towing, loss of income, repairs, or replacement
Hold the renter personally liable for third-party damages, legal claims, or fines
Withhold part or all of the bond to cover damages or expenses
Involve local authorities if the misuse involves illegal activity.
Insurance Warning
Any use of the vehicle in breach of this section (e.g., unauthorised drivers, reckless driving, off-road use, overloading) may result in loss of insurance coverage.
In such cases, the renter will be held fully liable for any and all damage, recovery, and associated costs in line with the AFIA Car Rental Code (Section 4.3).
Explora provides basic insurance coverage for all vehicles as part of the rental agreement. This insurance is designed to reduce the renter’s financial exposure in the event of an accident, theft, or third-party damage, but it does not cover everything.
This section outlines:
What is included in the coverage
The renter’s financial liability (excess)
What is not covered (exclusions)
Conditions for voiding coverage
How liability is handled if an incident occurs
By signing the rental agreement, the renter agrees to the following terms of insurance and liability.
4.1 Included Insurance Coverage
Each Explora rental includes basic collision damage waiver (CDW) cover, which limits your financial liability for:
Damage to the rental vehicle (excluding exclusions below)
Theft of the rental vehicle
Third-party damage caused in an accident, where legally liable
Insurance is subject to an Accident Damage Excess (ADE), this is the maximum amount the renter must pay out of pocket if damage or loss occurs.
The standard ADE will be specified in your rental agreement. It typically ranges between $900 and $3,500, depending on the type of vehicle and rental terms.
4.2 What Is Not Covered (Insurance Exclusions)
Insurance coverage is voided or excluded if any of the following occur:
The vehicle is driven by someone not authorised on the rental agreement
The driver is under the influence of alcohol or drugs
The vehicle is driven on prohibited roads or off-road conditions
Damage is caused by driving through water crossings, rivers, beaches, or flooded roads
The vehicle is used in a reckless or dangerous manner
An unreported incident occurs (see reporting requirements below)
The vehicle is used for illegal purposes, racing, or towing
Personal belongings inside the vehicle are lost, stolen, or damaged
Damage to the undercarriage, roof, windscreen or tyres (unless specified otherwise)
Damage caused by incorrect fuel use or negligence.
4.3 Renter’s Financial Liability
In the event of damage, theft, or third-party claims, the renter agrees to:
Pay the full amount of the Accident Damage Excess (ADE), regardless of fault
Cover any damage not included under insurance (see exclusions)
Be responsible for towing and recovery costs if damage occurs in prohibited use
Pay an administration fee of $75 for processing claims, in addition to other charges
If the damage exceeds the value of the ADE or is not covered, Explora reserves the right to charge the renter for the full cost of repair, replacement, or third-party damages.
4.4 Reporting an Incident
In the event of any accident, theft, or damage, the renter must:
Contact Explora immediately (via phone, email or WhatsApp)
Provide a full written report of the incident within 24 hours
Cooperate with insurance and legal processes (including police reports if required)
Take clear photographs of the scene and any damage where safe and possible
Failure to report an incident in a timely or accurate manner may result in:
Full liability for all damages
Voiding of insurance coverage
Additional administrative fees.
4.5 Vehicle Replacement During Rental
If the rental vehicle is involved in an incident or becomes unroadworthy, Explora will:
Assess the situation and provide a replacement vehicle if available, subject to availability and rental continuation terms
Not guarantee a replacement vehicle, especially in remote areas or if the renter is found to be at fault or in breach of terms.
4.6 Bond Use and Deductions
Explora reserves the right to use all or part of the security bond to cover:
Any applicable excess (ADE)
Damage not covered by insurance
Late return or cleaning fees
Unpaid tolls, fines, or fees
Fuel charges
Any cost arising from unauthorised or negligent use
The renter will be notified of all deductions and provided with receipts or justification where applicable.
The included Collision Damage Waiver (CDW) and Accident Damage Excess (ADE) limits apply only when the vehicle is used according to these Terms.
If a Prohibited Use occurs, the renter will be liable for the full cost of damage, and the ADE limit will not apply. This aligns with AFIA’s standard coverage exclusions.
To secure each rental and protect against potential damage, fines, and other costs, a security bond is required for all bookings. This section outlines the conditions under which the bond is held, how payments are processed, and what happens in the case of late or failed payments.
5.1 Security Bond Requirement
A security bond is required before the start of every rental. The amount of the bond depends on the type of vehicle and the duration of the rental.
Standard Bond Amounts:
Cars long term basis: $1000 AUD
Cars short term basis: $1,000 AUD
Under 25 years old: $1,500 AUD
The bond must be paid via a valid credit or debit card held in the name of the primary renter. Explora does not accept cash or third-party cards for security bond payments.
5.2 Holding & Releasing the Bond
The security bond is required at the time of vehicle pickup and can be processed in different ways depending on your booking type and location:
For rentals under 5 days, the bond may be held as a pre-authorisation on your card. Depending on your bank, this will appear as a pending or frozen amount, and it is automatically released within 5–10 business days after return (or sooner depending on your bank).
For rentals of 5+ days, or when pre-authorisation is not available, the bond must be transferred directly to Explora’s bank account, or paid in cash, at the time of pickup. No bond payment is required before the pickup day.
Supported Bank Transfers
We accept direct transfers from bank accounts in the following currencies:
AUD, CAD, CHF, CZK, DKK, EUR, GBP, HKD, ILS, JPY, NOK, NZD, PLN, SEK, SGD, USD, CNY, AED, TRY, ZAR
This includes most Wise, Revolut, and other global bank accounts that provide local account details. We’ll share the appropriate banking information at booking confirmation.
If you’re unable to make a transfer, you can pay the bond in cash at the time of pickup.
Bond Refund Timing
Provided the vehicle is returned in acceptable condition, the bond is typically refunded:
Same day (if returned during daylight hours), or
Next day if returned after hours.
The full bond will be fully refunded if:
The vehicle is returned on time and in good condition
There’s no damage, excessive wear, or missing items
No outstanding tolls, traffic fines, cleaning, refuelling, or gear replacement charges apply
If any deductions are necessary, Explora will provide an itemised summary with receipts or supporting documentation.
5.3 Use of the Bond
Explora reserves the right to retain all or part of the bond to cover:
Accident Damage Excess (ADE)
Unpaid fuel or refuelling charges
Additional cleaning for excessively dirty vehicles or those returned with strong odours (e.g. smoking)
Traffic or parking fines, toll charges, and associated administration fees
Lost, broken, or stolen equipment (including camping gear)
Late return fees (see Returns section)
Replacement of damaged tyres, windscreen, underbody or roof (if not covered by insurance)
Costs arising from prohibited vehicle use
If costs exceed the bond amount, the renter will be required to pay the balance when it comes to fines.
5.4 Rental Payment Terms
When is Payment Due?
A deposit may be required at the time of booking (typically 10–30% of the total rental cost).
Full payment must be made before or upon pickup of the vehicle.
Explora accepts credit cards, debit cards, and approved digital payment platforms. Bank transfers are preferred.
5.5 Late Payments & Failed Charges
If a payment due under this agreement is not received on time, Explora may:
Charge a late payment fee of $35 for each week the balance remains unpaid
Suspend or cancel the rental
Use any bond or payment details held on file to recover the amount
Refer the balance to a collections agency (additional fees may apply)
Explora will contact the renter by email and/or phone prior to taking further steps.
5.6 Refunds & Cancellations
Refunds will be processed according to the terms outlined in Section 6: Cancellations & Refunds. The method of refund will match the original payment method unless otherwise agreed.
If additional charges are incurred after the vehicle’s return (e.g., fines, fuel, damage, or cleaning), Explora will notify the renter and provide supporting documentation.
Charges will only be made to the credit card on file within a reasonable timeframe.
This complies with Clause 7.2 of the AFIA Code of Practice.
We understand that travel plans can change. Explora aims to provide fair and transparent cancellation policies that balance customer flexibility with the operational needs of our business. This section outlines when refunds apply, how cancellations are handled, and what fees may be incurred.
6.1 Cancellation by the Renter
If you wish to cancel your booking, the following conditions apply:
For Standard Rentals:
More than 30 days before pickup:
→ Full refund of all amounts paid, minus a $30 administration fee.
15 to 30 days before pickup:
→ 75% refund of total amount paid, or option to receive a credit note for the full amount (valid for 12 months).
7 to 14 days before pickup:
→ 50% refund of total amount paid, or 75% credit note.
Less than 7 days before pickup or no-show:
→ No refund. A 25% credit may be issued at Explora’s discretion.
Note: All cancellations must be made in writing via email to info@explora.au and are only confirmed once acknowledged by Explora staff.
6.2 Cancellation by Explora
Explora reserves the right to cancel a booking under rare circumstances, including:
Vehicle unavailability due to mechanical failure, accident, or unforeseen delay
Breach of terms by the renter (e.g. invalid driver’s licence)
Natural disasters or extreme weather that make rental unsafe.
In these cases, the renter will receive:
A full refund of all amounts paid or
An alternative vehicle of equal or higher category or
A credit note for future use (if preferred)
Explora will not be liable for any additional expenses, loss of travel arrangements, or third-party bookings affected by the cancellation.
6.3 Early Returns or Changes to Rental
Returning a vehicle early or shortening the rental period does not entitle the renter to a refund for unused days. Exceptions may be made at Explora’s discretion and only when the vehicle can be re-rented.
For long-term rentals, a minimum of 14 days’ notice is required for early return or cancellation. If less notice is provided, Explora reserves the right to retain up to two weeks of rental fees as early termination compensation.
Changes to pickup or return dates are subject to availability and must be approved by Explora in writing. Additional fees may apply for extensions or late returns.
6.4 COVID-19 or Force Majeure Events
In the event of government-mandated travel bans, health restrictions, or natural disasters (also known as force majeure), Explora may issue a:
Flexible reschedule option free of charge
Full or partial credit note valid for 12 months
Refund at our discretion (minus admin fees)
Travel interruptions due to personal illness or individual travel issues (such as missed flights) are not considered force majeure.
6.5 Refund Processing
Refunds will be:
Issued to the original payment method
Processed within 5–10 business days of cancellation confirmation
Subject to bank processing times outside Explora’s control
If a bond or deposit has not yet cleared at the time of cancellation, it may be refunded or released sooner.
6.6 Camping Gear Cancellation Policy
We understand that travel plans can change, and we aim to be as flexible as possible while keeping things fair for everyone. Here’s how cancellations for camping gear rentals work:
More than 14 days before pick-up:
You’ll receive a full refund, minus a $30 administrative fee and a 2–5% payment processing fee (depending on your card and country).
4 to 14 days of pick-up:
30% of your total payment is non-refundable, in addition to the admin and processing fees listed above.
Less than 3 days before pick-up or no-show:
Unfortunately, no refund will be issued at this stage, as the gear has already been prepared for you.
Please note: Refunds may take up to 2 weeks to process, and we’ll confirm everything via email once it’s been issued.
If your plans change, we highly recommend letting us know as early as possible, we’re always happy to help rework your booking and get you set for a new adventure
This section outlines the responsibilities of the renter and Explora during vehicle pickup (collection) and return, including condition checks, fuel, late fees, and cleaning expectations. Compliance with these terms helps protect both parties and ensures your bond can be refunded promptly.
7.1 Vehicle Collection (Pickup)
At time of pickup, the Renter must:
Present a valid driver’s licence for all listed drivers (in English or with a certified translation)
Present the credit or debit card used for the security bond, under the same name as the primary renter (if less than 5 days of rental)
Pay the security bond by bank transfer or cash.
Inspect the vehicle with Explora staff and agree on the:
Condition report (noting existing damage or marks)
Odometer reading and fuel level
Camping gear (if included), with checklist confirmation
By completing the booking, the renter acknowledges and accepts all Terms and Conditions outlined by Explora.
If the renter is late for pickup without prior notice, Explora may:
Reduce or cancel the rental days without refund (after 24 hrs no-show)
Offer alternative arrangements if available (fees may apply).
7.2 Vehicle Return
Vehicles must be returned:
On the agreed return date and time
At the agreed return location (unless otherwise approved in writing)
With the same fuel level as provided at pickup
In the same clean condition, both inside and out
With all camping gear and accessories included and accounted for
Failure to meet these return conditions may result in deductions from the bond (see below).
7.3 Late Return Fees
If the vehicle is returned late without prior agreement:
Up to 3 hours late: No fee (grace period)
More than 3 hours: Charged as an additional full rental day
Returned at the wrong location: Subject to a $200 relocation fee
Repeated delays or failure to communicate may result in cancellation of any future bookings and a poor renter record.
7.4 Fuel Policy
All vehicles are provided with a full tank of fuel unless otherwise noted.
The renter must return the vehicle with a full tank.
If not full, the renter will be charged for fuel at $3.50 per litre, with a minimum $25 refuelling fee.
7.5 Cleaning & Smoking Policy
Vehicles must be returned reasonably clean. This includes:
Rubbish removed
Sand, mud, and stains vacuumed or wiped down
Interior and camping gear in the condition provided
Cleaning Fees May Apply:
Dirty interiors: $50
Excessive sand, pet hair, or mud: $75
Smoke smell (cigarettes or fire): $200
Smoking is strictly prohibited in all Explora vehicles and tents. If the vehicle is returned smelling of smoke, the renter will be charged for deep cleaning and deodorising.
7.6 Early Return
If the renter returns the vehicle early, no refund will be issued for unused days, unless otherwise agreed to in writing at the time of booking. However, we may offer a goodwill voucher depending on availability and reason.
7.7 Failure to Return / Abandonment
If the vehicle is not returned by the agreed date and time, and the renter has not contacted Explora:
Explora may report the vehicle as stolen after 24 hours
The renter will be held fully liable for loss of use, towing, recovery, and legal fees
Insurance coverage will be voided after the agreed return time expires
7.8 Fair Wear & Tear Guide
Explora uses the AFIA Fair Wear & Tear Guidelines when assessing vehicle condition.
Minor signs of use (e.g., dust, small stone chips, light interior marks) may be acceptable.
Damage from misuse or neglect will be charged as per our repair rates.
A copy of the guide is available at pickup or by request.
To ensure the safety of renters, protect the vehicle from damage, and comply with our insurance coverage, all Explora vehicles must be operated within approved locations and road conditions. This section defines where vehicles can and cannot be driven, and what happens if these rules are breached.
8.1 Permitted Use
Explora vehicles may only be driven:
Within Tasmania
On sealed roads and well-maintained gravel roads that are accessible by standard 2WD vehicles
For personal use only (no commercial, transport, or rideshare activity)
By drivers listed on the rental agreement
In accordance with local road laws and traffic regulations.
8.2 Prohibited Use & Restricted Areas
The following uses and areas are strictly prohibited and will void insurance coverage:
Roads & Environments:
Unsealed 4WD-only tracks (unless written permission is given)
Beaches, sand dunes, or coastal access roads
Water crossings, rivers, flooded areas, or off-road terrain
Mount Wellington Pinnacle Road when snow-covered or icy
Any private property or closed roads without express permission
Snow zones during winter without proper tyres and prior approval
If you’re unsure about a route, contact Explora for guidance before driving.
Vehicle Use:
Driving in extreme weather or unsafe road conditions (ice, heavy snow, flood)
Reckless, dangerous, or illegal driving (burnouts, racing, towing without permission)
Carrying more passengers or luggage than the vehicle is rated for
Transporting hazardous goods, animals (unless agreed), or perishable cargo.
8.3 Gravel Roads & National Parks
Vehicles may be permitted on gravel roads to access national parks, campsites, or attractions only if:
The road is open to the public
Conditions are safe and weather-appropriate
The renter drives with caution and adheres to speed limits
Drivers are liable for:
Tyre punctures, underbody damage, and windscreen cracks caused by gravel or debris
Towing costs if the vehicle becomes stuck or damaged in a remote area.
8.4 Towing, Ferry Travel & External Transport
Use of ferries or external transport (e.g. Spirit of Tasmania, Bruny Island ferry) is allowed, but:
The renter assumes all risk during boarding, disembarking, and transit
Explora must be informed if you plan to take the vehicle off the main island
Explora vehicles may not be loaded onto flatbeds, trailers, or other non-authorised transport without prior written consent.
8.5 Remote Travel and Assistance
If travelling to remote areas:
Ensure mobile reception and emergency contacts are available
Notify Explora of your destination and expected return
Be aware that roadside assistance may be delayed in these regions.
If the vehicle breaks down or is damaged in a prohibited or restricted area, the renter is responsible for:
All recovery, towing, and transport costs
Full cost of repairs
Any third-party damage resulting from the incident.
The renter is legally and financially responsible for any traffic offences, tolls, parking violations, or fines incurred during the rental period. Explora is not responsible for any penalties resulting from the renter’s use of the vehicle.
9.1 Renter Responsibilities
The renter must:
Obey all road rules and local traffic laws
Pay for any:
Speeding fines
Parking violations
Toll charges
Red light camera offences
Driving in restricted zones or areas requiring special permits.
If Explora receives a fine or notice issued during the rental period, the renter’s information will be passed on to the issuing authority.
9.2 Administration Fee
For each notice or fine received by Explora that occurred during your rental, a $50 processing fee will be charged to your card on file. This covers the time and administration required to process and transfer liability for the fine.
This fee applies regardless of:
Whether the fine was paid directly by the renter or by Explora
Whether the renter disputes the fine with the issuing authority.
9.3 Toll Roads
Although Tasmania does not currently operate toll roads, if the renter takes the vehicle to mainland Australia (with prior written approval), the renter is responsible for:
Setting up a toll pass compatible with the destination state
Paying any applicable tolls
Any fees resulting from unpaid tolls, including fines and administration charges
9.4 Speeding & Dangerous Driving
Speeding fines, careless driving charges, and reckless behaviour may:
Lead to cancellation of the rental agreement
Invalidate the vehicle’s insurance coverage
Result in full liability for any damage caused
Trigger a ban on future rentals from Explora.
9.5 Disputes & Liability
If the renter believes a fine or charge is unjustified, they must:
Contact the issuing authority directly
Provide proof of payment or dispute to Explora within 14 days of notification
Explora does not act as a mediator in such cases and will not delay passing on the renter’s information to authorities unless legally required.
Safety is our top priority. In the event of a mechanical breakdown, accident, or emergency, please follow the procedures outlined below. This ensures a safe response, protects all parties involved, and maintains insurance eligibility.
10.1 Mechanical Breakdown
All Explora vehicles are covered by basic roadside assistance for mechanical issues not caused by renter misuse.
Covered Examples:
Engine faults
Battery failure (not caused by lights or accessories being left on)
Factory faults or system failures
What to do:
Pull over safely.
Call Explora immediately: +61 400 591 150
Wait for instructions or assistance from our team or the roadside service.
Do not attempt repairs unless authorised.
10.2 Misuse-Related Issues (Not Covered)
If the vehicle is damaged due to misuse, renter error, or driving on prohibited roads, the renter will be responsible for all associated costs, including towing, repairs, and loss of use.
Examples of non-covered breakdowns:
Underbody damage from rocks or off-road use
Driving through water or deep sand
Damage to the oil pan, tyres, clutch, or suspension
Lockouts, lost keys, flat tyres (unless Roadside Add-on purchased)
Note: Explora will assist in organising towing or help, but all costs are the renter’s responsibility in these cases.
10.3 Accidents
If the vehicle is involved in an accident (regardless of who is at fault), the renter must:
Immediately:
Ensure everyone’s safety – call emergency services if needed.
Notify Explora as soon as possible: +61 400 591 150
Record all relevant details:
Names, licences, and contact info of all drivers involved
Insurance details and vehicle registration of other vehicles
Time, date, and location of the accident
Photos of all damage, surroundings, and number plates
Within 24 Hours:
Complete a written accident report provided by Explora.
Cooperate with any insurance investigations or requests.
10.4 Police Involvement
The police must be contacted if:
A person is injured
A third-party vehicle or property is damaged
A dispute arises over fault or damage
The vehicle is stolen or vandalised
A police report number must be obtained and provided to Explora.
10.5 Insurance and Liability After an Incident
If the renter:
Follows all procedures,
Was not engaged in prohibited use, and
Has paid the applicable Accident Damage Excess (ADE),
Then insurance coverage applies, and Explora will handle the rest with the insurer.
However, if the renter:
Delays or fails to report the accident,
Drives while intoxicated or unlicensed,
Allows an unauthorised driver to operate the vehicle,
Or breaches any part of the rental agreement,
Then insurance coverage will be void, and the renter will be held fully liable for all damages, repairs, and third-party claims.
10.6 Emergency Contacts
Explora Emergency Line: +61 400 591 150
Police / Fire / Ambulance: 000
Local roadside assistance info is provided in your vehicle pack.
If your rental includes camping gear or add-on items, these terms apply to the use, condition, return, and responsibilities of the renter. All gear is provided with the intention of enhancing your adventure experience, and must be treated with care and respect.
11.1 Gear Inclusions
Explora offers a range of camping equipment based on your selected gear pack. The full contents of each pack will be outlined during the booking process and included in your agreement or pickup documents.
You are responsible for:
Confirming and verifying the gear pack contents during pickup
Ensuring the gear matches the checklist provided
Notifying us immediately if anything is missing or damaged upon pickup
You may take photos to confirm condition before use. These must be shown to an Explora staff member at pickup for confirmation.
11.2 Risk & Responsibility
From the moment of pickup, the renter assumes full responsibility for all gear included in the rental.
Risk passes to you once the items are handed over and remains with you until they are returned and inspected by Explora.
Explora is not liable for any loss, theft, or damage that occurs during the rental period.
You agree to:
Keep all items clean and dry
Use gear safely and only as intended
Avoid exposing items to fire, water, smoke, or extreme weather
Notify Explora of any damage or issues immediately
If an item is damaged or broken due to misuse or neglect, the renter will be charged the full cost of repair or replacement (up to $500 per item). A receipt will be provided and any excess payment refunded.
11.3 Notification of Faulty Items
If a piece of equipment is found to be damaged or non-functional, the renter must notify Explora within 24 hours of pickup. We will do our best to replace the item or arrange a suitable solution.
If you do not report the issue within 24 hours:
The item will be considered in good working condition at pickup
Any damage will be presumed to have occurred during your rental period.
11.4 Use & Safety
You must:
Ensure all items are used in accordance with their intended purpose
Operate gas cookers, stoves, and fire-related equipment safely and in ventilated areas
Not lend or sublet gear to third parties
Avoid use in illegal, reckless, or dangerous ways
Camping gear must not be used:
In national parks or areas where such use is restricted
For commercial or group events without prior approval
11.5 Return & Cleaning
All gear must be returned:
Clean, dry, and in good condition
Packed neatly and ready for inspection
Failure to return gear clean may result in a $30–$100 cleaning fee, depending on the condition.
Any missing items will be charged at their full replacement value, based on market rates and proof of purchase.
Explora requires full transparency and timely reporting of any damage, incidents, or loss occurring during the rental period. This section outlines what the renter must do if a vehicle or camping gear is damaged or involved in an incident, and how the claims process works.
12.1 Renter Responsibilities
The renter is responsible for:
Reporting any damage, accident, or incident to Explora within 24 hours of it occurring
Providing detailed and accurate information
Taking clear photographic evidence of the damage, including:
All affected parts of the vehicle or item
Location and context of the incident
Number plates of all vehicles involved (if applicable)
Failure to report damage promptly may result in:
Loss of insurance coverage
Additional liability for costs
Breach of rental terms
12.2 How to Report Damage
Please contact Explora immediately via:
Phone: +61 400 591 150
Email: info@explora.au
Or speak directly to staff upon return
Include the following:
Time and date of incident
Brief description of what happened
Photos and video (if available)
Third-party details (if relevant)
12.3 Return-Day Inspections
Upon returning the vehicle and/or gear, an Explora staff member will:
Conduct a full inspection of the vehicle and gear
Cross-check the vehicle condition at pickup
Document any new or unreported damage
If damage is found:
It will be photographed and added to the damage log
The renter will be informed immediately
A claim will be opened (if applicable)
If damage is not reported and found only after return, the renter may be held liable unless clear evidence proves otherwise.
12.4 The Claims Process
If a valid insurance claim is made:
The renter must cooperate with Explora and the insurance provider
The renter will be liable up to the value of the Accident Damage Excess (ADE) as per the Rental Agreement
If the incident involved a breach of terms, the renter will be liable for all related costs
This includes but is not limited to:
Repair costs (labour and parts)
Loss of income while vehicle is out of service
Towing, storage, or transport fees
Third-party claims or legal fees (if applicable)
12.5 Disputes Over Damage
If the renter disagrees with a damage charge:
They must submit their concern in writing within 7 days
Supporting documentation or proof may be required
Explora will investigate and respond within a reasonable timeframe
If no agreement is reached, the renter may escalate the issue to the Australian Car Rental Conciliation Service (see Section 13).
At Explora, we are committed to providing an enjoyable and professional rental experience. However, if a problem arises before, during, or after your rental, this section outlines the correct process for addressing and resolving complaints or disputes.
13.1 Step 1: Contact Explora
If you experience an issue, we encourage you to first speak directly with our team. Most concerns can be resolved quickly and informally.
You can contact us via:
Phone: +61 400 591 150
Email: info@explora.au
Please provide:
Your name and booking number
A clear description of your concern
Any supporting documents or photos (if applicable)
13.2 Step 2: Internal Review
Once your complaint is received:
A senior member of the Explora team will review your case
We aim to respond within 3 business days
If your concern requires further investigation, we’ll keep you updated and aim to resolve the matter within 7 business days
We will always try to find a fair, transparent, and reasonable resolution.
13.3 Step 3: External Escalation (If Required)
If you are not satisfied with the outcome of our internal review, you may escalate the complaint to an external resolution body:
Australian Car Rental Conciliation Service
This independent service reviews disputes between customers and rental providers operating in Australia.
Explora cooperates fully with this body and accepts its findings when applicable.
13.4 Important Notes
Complaints must be submitted within 30 days of the end of your rental period
We cannot investigate claims without sufficient supporting evidence
We reserve the right to decline or close complaints raised outside the agreed timeframe or process.
Explora will respond to any formal complaint within 15 business days of receiving the required information. If further investigation is required, you will be informed of the progress and expected resolution time. This process complies with Clause 9.3 of the AFIA Code of Practice.
Explora values your privacy. This section explains how we collect, store, and use your personal information in connection with your booking, rental experience, and related services.
14.1 What Information We Collect
When you book with Explora, we may collect the following personal details:
Full name, date of birth, and driver’s licence details
Contact details (email, phone number, address)
Payment and billing information
Travel dates, rental location, and vehicle preferences
Photographs of ID and licence (if provided)
GPS location data (if tracking systems are installed in the vehicle)
Any communication history with Explora (phone, email, WhatsApp, etc.)
14.2 Why We Collect It
We collect this information to:
Verify your identity and eligibility to rent
Process payments and security bonds
Ensure the safe and legal operation of our vehicles
Communicate important rental information
Respond to emergencies, incidents, or insurance claims
Comply with legal and regulatory obligations
14.3 Who We Share It With
We only share your data where necessary and for legal or operational reasons, including:
Insurance providers (in the event of a claim)
Government authorities (e.g. for fines or accidents)
Towing and roadside assistance providers
External dispute resolution bodies (if applicable)
Our accountants or legal team (as required)
We do not sell or share your personal information with third-party marketing companies.
14.4 Data Storage & Security
All personal data is stored securely and access is restricted to authorised staff. We retain your data only as long as needed for operational, legal, or accounting purposes.
Digital data may be stored securely using:
Booking systems
Secure cloud services
Encrypted storage platforms
Physical documents (if any) are stored in locked areas and disposed of responsibly.
14.5 Your Rights
You may:
Request a copy of your personal data
Request corrections if information is inaccurate
Request deletion of your data (unless we are legally required to retain it)
To make any data requests, please email us at: info@explora.au
14.6 Marketing Communication
Explora may occasionally send promotional or seasonal updates via email. You can opt out at any time by clicking the unsubscribe link in the email or contacting us directly.
The following fees may apply during or after your rental. All fees are in AUD and include GST.
Standard Charges
|
Fee Type |
Amount |
When It’s Charged |
|---|---|---|
|
Bond/Security Deposit |
$1000–$1,500 |
At booking; refundable if vehicle is returned undamaged |
|
Fuel Refill Fee |
$3.50 per litre (Min of $25) |
If fuel level is lower than at pickup |
|
Cleaning Fee – Standard Dirt |
$50 |
If car requires cleaning beyond routine vacuum |
|
Cleaning Fee – Excessive Dirt |
$100 |
If vehicle returned with stains, odour, sand, etc. |
|
Smoking Fee |
$200 |
If vehicle smells of smoke |
|
Pet Hair/Fur Cleaning |
$75 |
If car returned with excessive pet hair |
|
Long-Term Payment Late Fee |
$10/day |
For each day past due when paying weekly on long-term rentals |
|
Traffic Fine Admin Fee |
$50 per fine |
For managing infringement notices |
|
Late Return Fee |
$50/hour (max $200) |
After 3-hour grace period |
|
Key Replacement |
$300 |
If key is lost or damaged |
Camping Gear Fees
|
Fee Type |
Amount / Details |
When It’s Charged |
|---|---|---|
|
Lost Camping Item |
Up to $500 |
Based on replacement cost per item |
|
Broken Camping Item |
Repair or replacement |
Based on invoice (receipt provided to customer) |
|
Camping Gear Late Return Fee |
$20/day |
If gear is returned after the agreed return time |
|
Camping Gear Cleaning Fee |
$70 |
If gear is returned excessively dirty (mud, food, stains) |
|
Camping Gear Cancellation – >7 days |
$25 Admin Fee |
For cancellations made more than 7 days before rental |
|
Camping Gear Cancellation – ≤7 days |
70% of rental cost |
For cancellations within 7 days of rental start |
|
Camping Gear Cancellation – No Show |
100% of rental |
If renter doesn’t show or cancels on the day |
Damage & Admin Fees
|
Fee Type |
Amount / Details |
When It’s Charged |
|---|---|---|
|
Traffic Fine Admin Fee |
$50 per fine |
For managing infringement notices |
|
Damage Processing Fee |
$75 |
For admin related to damage claim processing |
How Fees Are Charged
Fees may be:
Deducted from your security bond, or
Charged to the credit card on file, depending on the situation.
Documentation (photos, receipts, reports) will be emailed as proof when relevant.
The following fees may apply during or after your rental. All fees are in AUD and include GST.
Scratch & Paint Damage Levels
|
Level |
Damage Type |
Description / Size |
Repair + Admin Fee (AUD) |
Notes |
|---|---|---|---|---|
|
1 |
Surface Scuff |
Polishable rub or clear-coat mark ≤ 5 cm |
$80 |
No repaint needed |
|
2 |
Light Scratch |
5–10 cm, visible but not through paint |
$120 |
Touch-up polish |
|
3 |
Moderate Scratch |
10–15 cm, through paint layer |
$180 |
Small repaint area |
|
4 |
Multiple Scratches |
Cluster on one panel or 15–25 cm area |
$280 |
Blending or mini-respray |
|
5 |
Deep Scratches / Paint Removal |
15–30 cm or several panels affected |
$390 |
Partial panel respray |
|
6 |
Small Dent |
Dent ≤ 3 cm, no paint break |
$250 |
Paintless dent repair or spot paint |
|
7 |
Large Dent / Multiple Dents |
3–10 cm, cracked paint or creased panel |
$550 – $850 |
Panel repair or replacement |
|
8 |
Major Damage / Impact |
> 10 cm dent, cracked bumper, broken lights, structural hit |
Bond fully retained |
May involve insurance claim |
Bond Retention Policy
|
Rental Type |
Bond |
Full Retention Trigger |
|---|---|---|
|
Long-Term Hire |
$1000 |
Level 8 or damage > $1000 |
|
Short-Term (+25) |
$1,000 |
Level 8 or damage > $1,000 |
|
Short-Term (–25) |
$1,500 |
Level 8 or damage > $1,500 |
Need to Dispute a Fee?
Please contact us at info@explora.au within 5 business days of being notified.
